Our policy lasts 30 days for exchange only. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it.
Custombday.com offers two types of made-to-order products: the dye-sublimation print and the standard print. Each print requires a different treatment, so the length of production time may range from 1 to 5 business days from the time the order was placed.
ALL of our products are made-to-order, and we do not hold inventory or stock.
CustomBDay Happiness Guarantee!
If you are unhappy with the items you have received, please contact customer service FIRST by emailing [email protected] Merchandise returned to the manufacturer without contacting customer service will not be processed correctly.
It is very important that you read the description of each item before you place your order. There is a sizing guide available so you can choose your correct size. It is also of equal importance that you provide us with your correct information before you finalize your order.
At this time, we do not accept returns for any reason because, as mentioned earlier, we do not hold inventory or stock, and all items are made-to-order. If you wish to make a correction on your order, please contact customer service within 24 hours from the time you submitted your order. We normally send your order immediately to the production facility, but we will do our best to make your requested changes if you contact us within the indicated timeframe.
On the other hand, if we sent you the wrong order, kindly let us know as soon as possible to send you the correct item. In the instance of our error, you do not have to return the item. You can keep it!
Refunds (if applicable)
CustomBDay gives refunds as store credits only.
You can use your store credits to purchase any other item/s from our store. You will be given store credits in exchange for any damaged item or missing parts upon delivery.
You will also be given store credits, equivalent to half the amount you paid if we made a mistake and you declined our offer to send you the correct item.
Please place your order carefully. You must contact [email protected] as quickly as possible should you wish to cancel your order. Our support staff will try to intercept the order before it goes into production; there is no way to cancel the order once it hits the production floor.
We do our best to ship your order within 4-7 business days from when your order was placed. The shipping fee will be included in your order confirmation. The shipping fee is non-refundable, and it will be deducted from the cost of refunded store credits if you are eligible to receive such credits.
Shipping and Delivery
At this time, CustomBDay ships to any location on the planet with an address. The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier and the appropriate tracking number is issued for the package.
CustomBDay staff will do its best to help resolve any issues and achieve total customer satisfaction.
I got the wrong shirt. How can I get my correct order?
Please contact us at [email protected] We will ask you to take a picture of what you have received for verification purposes. If we made a mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us.
I received a defective or damaged product. What do I do?
Please contact Customer Service at [email protected] We will ask you to take a picture of what you have received for verification purposes. If we made a mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us. You will be given store credits, equivalent to half the amount you paid, if we made a mistake and you declined our offer to send you the correct item.
I ordered the correct size, but it’s a bit small/large can I return it and exchange it to a different size?
Unfortunately, CustomBDay is currently unable to process a return or exchange due to sizing because we do not hold inventory or stock. Please contact us at [email protected], and we will offer you a 50% discount code if you want to reorder the item in the correct size.
I entered the wrong address information. Can I still correct it?
We can try to make corrections to your order within 24 hours of the time that your order was placed. If you request for the corrections after 24 hours, we will no longer be able to update it on our end.
I just made an order, but I changed my mind, and I’d like to cancel it.
Please order carefully. You should contact us within 24 hours of placing your order; we will do our best to cancel your order if possible. Please contact Customer Service at [email protected]
I made an order 3 days ago, and since it hasn’t been shipped yet. I’d like to cancel it.
All our shirts are made-to-order. Orders are sent to production within 24 hours from the time your order is placed.